The client is a leading chair manufacturer in North America with a legacy of over 25 years. The enterprise is known for their innovation, unparalleled build-to-order solutions, and industry-leading 2-day delivery times, and a strong focus on value. The industry leader owns a group of brands with award-winning and best-selling products.

• 40% reduction in SIEM implementation time through device log compatibility.
• 100% SIEM coverage for both on-premises and cloud infrastructure.
• 24×7 monitoring for capturing endpoint activities and protection of IT infrastructure and applications.

Business Challenges

• Lack of proactive threat monitoring
• High risk of reputation loss from compromised data
• Absence of a well-defined incident handling framework
• Limited to no critical use cases for threat detecting and response
• Absence of in-depth investigations
• Lack of centralized log management and correlation

Business Solution

• Implemented 24×7 event monitoring and incident response for safeguarding over 100 critical components of the IT infrastructure
• Established an in-depth incident handling process and procedures tailored to address high, medium, and low-severity incidents proactively
• Designed and deployed customized dashboards and Standard Operating Procedures (SOPs) aligned with the client’s specific investigative needs
• Monitored and managed the Endpoint Detection and Response (EDR) solution
• Monitored and troubleshot error log sources from various devices, ensuring uninterrupted security

Business Outcomes

• Implementation, administration, and monitoring of all critical devices
• 24×7 alert monitoring and incident response
• Detailed documentation of information related to incidents using W6 Incident Investigation process
• 30% reduction in potential costs associated with cyber incidents using proactive threat detection and response measures
• Reduction in attack surface through identification of hidden threats using smart correlation rules