Business Need

A leading Indian e-commerce organization with approximately 35,000 employees was facing increasing complexity in managing its security operations at scale. As the business grew, security monitoring became fragmented across tools and processes, resulting in high alert fatigue, limited automation, and gaps in visibility. Regulatory alignment requirements, audit pressures, and the need for continuous security improvement further amplified the demand for a more mature and responsive Security Operations Center (SOC).

Business Challenges

The organization encountered several critical challenges impacting operational efficiency and security posture:

• Fragmented Visibility Across Tools: Security monitoring was distributed across partially implemented SIEM and SOAR platforms, resulting in limited end-to-end visibility.
• High Alert Fatigue: Excessive noise in the SIEM and limited detection use cases led to inefficient alert handling.
• Integration and Escalation Gaps: Incomplete integrations and escalation bottlenecks slowed incident handling.
• Manual and Inefficient Processes: Heavy reliance on manual checks increased effort and operational cost.
• Regulatory and Audit Stress: Alignment challenges created audit pressure and compliance risk.
• Delayed Incident Response: Slow response times and limited automation impacted operational efficiency and scalability.
• Leadership Visibility Gaps: Inadequate reporting and insight affected timely decision-making.

These challenges collectively increased operational delays, compliance risk, and the potential for customer trust and financial impact.

Solution Implementation

NuSummit Cybersecurity addressed these challenges by delivering a comprehensive, managed security operations engagement that focused on speed, efficiency, and scalability. The solution included:

• 24×7 Security Operations Center (SOC) Services
• Security Monitoring
• SIEM and SOAR Management
• Detection Engineering
• Threat Hunting
• Audit Support
• Annual SOC Configuration Review
• SOC Maturity Assessment

The engagement emphasized speed and efficiency while ensuring minimal disruption to business operations. The transition was kept simple and clearly structured to support ease of adoption. Advanced detection use cases were deployed to enhance threat visibility, while automation and streamlined processes were implemented to improve response effectiveness and scalability.

Key Capabilities Delivered

• Continuous 24×7 SOC Monitoring.
• Improved detection quality through new and fine-tuned use cases.
• Proactive threat hunting
• Streamlined workflows through
• Optimized log ingestion management.
• Governance and improvement through regular SOC reviews and assessments.

Business Impact

The engagement delivered measurable improvements across security operations:

• 24×7 SOC monitoring implemented.
• Enhanced detection coverage through creation of 50 new use cases and fine-tuning of 12 existing ones.
• MTTR reduced by 80%.
• Mean Time to Closure reduced by 91.72%.
• Log optimization savings by identification of ~450 GB per month in reducible log data, resulting in projected monthly cost savings of nearly ₹50,000.

These outcomes improved operational efficiency, reduced security risk, and strengthened leadership confidence in the organization’s security posture.

Differentiators

• Deep Enterprise Security Experience: Backed by over 15 years of expertise and strong experience in BFSI and large-scale enterprise environments.
• Standards-Driven Approach: Alignment with NIST, CREST, and SOC maturity frameworks.
• NuSummit Cybersecurity’s Intellectual Property and Agentic AI: Enabled advanced detection, automation, and operational clarity.
• Partnership-Led Delivery: Emphasized speed, clarity, cost-effectiveness, and long-term collaboration.

Conclusion

By implementing a mature, 24×7 SOC with enhanced detection engineering, automation, and governance, NuSummit Cybersecurity helped India’s largest e-commerce organization overcome operational inefficiencies and visibility gaps. The engagement strengthened threat detection, reduced response times, optimized costs, and supported the organization’s compliance and scalability objectives, resulting in a robust, future-ready security operations capability.