Tasked with protecting sensitive brand and customer data across a vast global network, a renowned beverage conglomerate managing over 200 iconic brands across 160 countries needed to evolve its DLP operations. Operational inefficiencies and governance gaps in its L1 monitoring team led to inaccurate detections and resource drain. NuSummit Cybersecurity proposed a structured transformation through its Cybersecurity Defense Center.

Business Challenges

The client faced growing concerns about data protection maturity. Although the company had a dedicated L1 team for incident monitoring, several operational and structural issues hampered performance:

1. Limited oversight due to the team being on-site but without consistent governance.
2. Overburdened internal stakeholders, reducing their ability to manage daily incident handling.
3. High false positive rates, resulting in alert fatigue and inefficiencies.
4. A lack of continuous improvement or escalation pathways causes stagnation in their DLP program.

The client required a governance model that brought discipline, structure, and operational resilience to their data protection workflows.

CDC-Driven Solution: Strengthening SOC Operations and Data Protection

To address limitations in incident handling and data loss prevention (DLP), NuSummit Cybersecurity transitioned the client’s L1 team into its Cybersecurity Defense Center (CDC) for a 2-3 month engagement. This brought enhanced operational structure, governance, and real-time support from L2/L3 experts.

Key solution components included:

• Daily oversight and structured escalation paths managed by experienced CDC personnel.
• DLP policy optimization based on improved visibility into the client’s environment.
• Layered team structure with embedded governance, driving accountability and high service quality.
• Scalable staffing model, ensuring operational continuity during team transitions or absences.
• Seamless execution of upgrade and configuration tasks to improve platform resilience.
• Faster, more accurate incident triage, supported by embedded L3 resources.

Through this centralized model, the client saw improved data protection maturity, stronger incident response, and greater resilience against operational disruptions.

Business Outcomes

The CDC engagement yielded measurable and strategic outcomes for the client:

• 20% reduction in false positives, enhancing signal-to-noise ratio in alerts.
• 30% faster execution of platform upgrades and policy changes.
• Elevated incident handling maturity, leading to faster resolution and fewer escalations.
• Improved operational continuity, even during internal transitions.
• Increased program resilience, enabling the client to evolve from reactive to proactive data protection.

Conclusion

By transitioning key monitoring operations to the NuSummit Cybersecurity CDC, the client gained accuracy, governance, and maturity in its DLP program. The company laid a solid foundation for proactive and sustainable data protection worldwide with stronger oversight, reduced false positives, and faster upgrades.